We work extra hard to ensure quality service and a quality end result. See what our clients are saying about us and then try us out for yourself. Customer feedback via emails & testimonials we receive from review websites.
What Our Customers Think
We had Primo Heat come out this year to assess our HVAC system. They were Great! We ended up replacing our 25+ year old furnace with a new Lennox High efficiency and adding a New Air conditioner. Our house has never been quieter or as comfortable as it is now. We also were able to get a Fortis Rebate, and cash back for the system we installed.!! Our neighbours bought similar equipment from Costco and paid far more. We are extremely happy and just wanted to let others know about the great service we received from Primo Heat Inc.
– Brittany Churchill
We have been calling Primo Heat for 2 years. Dave repaired the old furnace, then this year he installed a new efficiency Lennox unit. He’s a gentlemen ,extremely professional and honest. I highly recommend this company!!!!!!!
– Susan Forgach
We’ve had our furnace suddenly quit on us and Google took me to Primo Heat. I got Dave on the line and he reworked his schedule to accommodate mine to attend to the fix asap. He was knowledgeable and professional. I hope never to need another furnace fix, but will be happy to call Primo should the need arise.
– Wout Brouwer
Primo Heat technicians did an excellent job for us. Called late night for an emergency furnace repair and they fixed it within just an hour. These guys are truly awesome. Keeping their contact details saved and get their HVAC services again.
– Jennifer Kurtz
Excellent Service! The guys at Primo Heat came through in a hurry for me. Needed a part to finish some work on my furnace. They met me on the way home from work. Got the universal part. Fit perfectly. And brought the onld furnace back to life. Great service…would highly recommend and will be the 1st person I call when I have problems again.
– Ryan Deutsch
Last night our furnace decided to call it quits on the holiday weekend Saturday . We called Primo Heat Inc., and they responded within a couple of hours. Our ignition box had failed on our Lennox furnace. Luckily Dave had one on his truck and had us fixed up. Heat is now working, filter is changed, and he also did a carbon test to ensure safe operation. They also charged me regular rate even though it was on Sunday. This company goes over and above the call of duty. I highly recommend them
– Kelly Morrison
We are really pleased to get our old malfunction furnace replaced by Primo Heat. Great offer on Lennox HAVC products with quick installation. The dealing with the Primo Heat was good, impressed with their knowledgeable staff as they explained us everything we could have with new furnace and air conditioner. Highly trusted source for all heating and cooling products.
– Cindy From Surrey
The installation of a new furnace and hot water heater that was done by this company was excellent. They are very professional and took care of everything. The other thing is they are very nice people friendly and polite. I would recommend them to anyone.
– Harry Bedard
Never having met Dave nor heard of Primo Heat – I called Dave on a Friday night after my hot water tank packed it in. Dave was courteous, polite and immediately went to work assisting us. The Primo Heat installers were most efficient and before I knew it had installed a new tank at a great price. To add icing I experienced a drop in hot water pressure that I thought was related but turned out not to be. Dave’s guys showed up and fixed the problem for me at no charge. Thanks Dave – appreciate the fabulous service.
– Brad Stephen
Showed up right on time and did the job to our total satisfaction in one day. Dave is an extremely knowledgeable person who answered every question that we had, we highly recommend you give him a call for great service. He was such a nice young man we wanted to adopt him!
– Lloyd & Judith Reynard from Langley
My furnace died on a Saturday. What made it worse was, we experienced a drop in the outside temperature, which greatly affected the inside temperature. I informed my dad regarding this problem, he promptly supplied an electric heater and contacted Dave, the owner of Primo Heat. He responded within an hour to that call, which was excellent service. When Dave arrived, he assessed the situation, gave us the information on a high-efficiency Lennox furnace, a brochure and price. He also supplied 3 electric heaters to help maintain some heat in the house until the new furnace was operational. On Monday morning he sent in two of his installers, Matt and Kyle, who were highly qualified in their profession. The first thing they did was to lay a tarp on the floor which went from the garage to the furnace room. They were very polite, and did a fantastic job! They also cleaned up everything, swept the floor, and took away all of the old furnace debris, which was a big relief for me. Dave showed up at the end of the installation to check everything. He set my new thermostat and explained how to program it. The personalized service that Dave and his team provided was superb! I highly recommend Primo Heat for anyone who has a furnace problem or is in need of a new furnace. They will look after you! I am a very happy, satisfied customer! Thank-you!!
– Carol Pedersen
Had Dave come out to replace our furnace and couldn’t be happier with the service. Dave wasn’t able to replace it that same day, so he went out of his way to bring us some heaters to stay warm. I couldn’t have asked for better service or someone who cares about their work or customers as much as Dave. I Would highly recommend primo heat!
– Dane Ogden
More Customer Reviews To Come!