Never having met Dave nor heard of Primo Heat – I called Dave on a Friday night after my hot water tank packed it in. Dave was courteous, polite and immediately went to work assisting us. The Primo Heat installers were most efficient and before I knew it had installed a new tank at a great price. To add icing I experienced a drop in hot water pressure that I thought was related but turned out not to be. Dave’s guys showed up and fixed the problem for me at no charge. Thanks Dave – appreciate the fabulous service.